FAQs > Questions asked by parents/guardians
Questions asked by parents/guardians

How can I contact the support and administrator?
At the bottom of the page is a link of Contact Us. Open this link you will see contact method.
What should I do if my account is stolen?
When you find your account is stolen by someone, please using the function of finding back password at the first place. The modification in the email account needs complicated procedures to assure it’s the account owner. So as long as your email account is not stolen, the loss can be reduced to the minimum.
What if I forget the password?
1.You can click the link “Click Here” on the signing in page and it will lead you to find back the password.
2.You may also fill in your applied email on the page of finding password back. After confirmation we will send you a password letter to guide you to reset a new password.
Where can I edit my personal information?
You may open My Account and click Edit Profile.
How to register?
Log on to C@H. Click Sign Up/Sign In on the top right of the page and you will enter the registering page. You can also find the registering form on other pages. We highly recommend you to take a free trial lesson in order to get acquainted with our service.
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